Damaged / Defective : In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged / defective product, we will refund your amount.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
Returns through Courier Collection :
You may contact our Customer Care within 15 days of having received the product and request a return/exchange. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/ exchange may not be possible.
If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than
10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Collection and Use of Private Information
When you first register at Red Moments we ask for your email address and mobile number. After registration, if you have not been able to make a payment and activate your account, we use your email-id and mobile number to contact you to help you complete the registration. When you place your first order for the Red Moments Service, we ask you for your full name, physical address, telephone number so that we can dispatch your order. Whenever there is a new movie added to our library, we will use your email address and mobile number to communicate this information to you. If you remain inactive without engaging our services, we will use your email address and mobile number to send movie recommendations that you may be interested in ordering. This will help you in using our services effectively.
When you register at Red Moments, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your mobile number and email address to send you messages about your shipments, delivery failures, subscription renewal intimation for seamless service, Red Moments special offers, promotional announcements, consumer surveys etc. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided.
We also use email to reply to your queries that you may have from time to time. We may also use your mobile number to respond to your queries.
DISCLOSURE OF PERSONAL INFORMATION
We try to keep the information we collect from you as current as possible, and we take steps to maintain the security of your personal information and to prevent unauthorized access to it by those who do not have a legitimate need for it. We will never post your e-mail address or other identifying information you have provided on our site without your consent.
Your information may be disclosed to our parent corporations or their representatives for internal audit, management or administrative purposes. Personal information may also be transferred to certain affiliates where they are providing an administrative or processing service on our behalf, in which case we take steps to ensure that your personal information is protected and not used or disclosed for any purpose
We make reviews, forums, and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.
We may also disclose personal information as necessary to meet legal, regulatory, insurance and security requirements.
We use information you provide on FilmsNTickets.com to facilitate your registration options, to understand who our guests are and their preferences, to improve the content of our website, to customize the content and/or layout of our page for each individual visitor based on information you voluntarily provide, to send you periodic newsletters and mailings you request, process your purchases and to conduct surveys, polls and contests as described above.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders, contests or other services they have requested on-line.
We maintain reasonable physical, electronic, and procedural safeguards to protect personally identifiable data about you from loss, misuse and unauthorized access, disclosure, alteration and destruction. As part of those precautions, we seek to protect personally identifiable data about you through technologies designed to safeguard the data during its transmission. We restrict access to personally identifiable data about you to those employees we determine need to know that information for us and to provide services to you. We also have adopted a policy under which employee misuse of personally identifiable data about you is treated as a serious offense for which disciplinary action may be taken. You should, however, be aware that there is no method of transmitting or storing data that is completely secure. Although their physical characteristics are different, postal mail, telephone calls, faxes and transmissions over the Internet all present possibilities of loss, misrouting, interception and misuse of the data being transmitted.
INTERNET The nature of the internet is such that it passively and automatically collects certain information about a user's traffic patterns, which may be linked to their Internet Protocol (IP) addresses. These are unique internet "addresses" assigned to all Web users by their Internet Service Providers (ISP). Server logs record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, Web pages requested, and identify categories of visitors by items such as domains and browser types. These statistics are only used on an aggregate basis.
For each visitor to our website, cookies may be used by our Web server to automatically recognize a registered visitor where you have indicated your preference to be automatically logged in. On our website we store subscriber and password information in a secure manner. We store such information in a manner not accessible to Web browsers, behind password protection, or off-line. We endeavour to use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our website.
We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, including safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Employees, agents and mandataries of Red M oments who require access to your personal information in order to fulfil their job requirements will have access to your personal information collected over the internet. You transmit or provide such information at your own risk.
CREDIT CARD USE :
If any unauthorised use of your credit card occurs as a result of your credit card purchase from this website, you should notify your credit card provider in accordance with its reporting rules and procedures.