We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in our Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Sit.
Damaged / Defective : In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged / defective product, we will refund your amount.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
Returns through Courier Collection :
You may contact our Customer Care within 15 days of having received the product and request a return/exchange. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/ exchange may not be possible.
If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.
Refunds:
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than
10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Collection and Use of Private Information
When you first register at Red Moments we ask for your email address and mobile number. After registration, if you have not been able to make a payment and activate your account, we use your email-id and mobile number to contact you to help you complete the registration. When you place your first order for the Red Moments Service, we ask you for your full name, physical address, telephone number so that we can dispatch your order. Whenever there is a new movie added to our library, we will use your email address and mobile number to communicate this information to you. If you remain inactive without engaging our services, we will use your email address and mobile number to send movie recommendations that you may be interested in ordering. This will help you in using our services effectively.
When you register at Red Moments, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your mobile number and email address to send you messages about your shipments, delivery failures, subscription renewal intimation for seamless service, Red Moments special offers, promotional announcements, consumer surveys etc. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided.
We also use email to reply to your queries that you may have from time to time. We may also use your mobile number to respond to your queries.
However, you should read the full privacy policy, as you will be bound by its terms when you view, access or otherwise use Red Moments.
DISCLOSURE OF PERSONAL INFORMATION
We try to keep the information we collect from you as current as possible, and we take steps to maintain the security of your personal information and to prevent unauthorized access to it by those who do not have a legitimate need for it. We will never post your e-mail address or other identifying information you have provided on our site without your consent.
Your information may be disclosed to our parent corporations or their representatives for internal audit, management or administrative purposes. Personal information may also be transferred to certain affiliates where they are providing an administrative or processing service on our behalf, in which case we take steps to ensure that your personal information is protected and not used or disclosed for any purpose
We make reviews, forums, and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.
We may also disclose personal information as necessary to meet legal, regulatory, insurance and security requirements.
We use information you provide on FilmsNTickets.com to facilitate your registration options, to understand who our guests are and their preferences, to improve the content of our website, to customize the content and/or layout of our page for each individual visitor based on information you voluntarily provide, to send you periodic newsletters and mailings you request, process your purchases and to conduct surveys, polls and contests as described above.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders, contests or other services they have requested on-line.
DATA SECURITY
We maintain reasonable physical, electronic, and procedural safeguards to protect personally identifiable data about you from loss, misuse and unauthorized access, disclosure, alteration and destruction. As part of those precautions, we seek to protect personally identifiable data about you through technologies designed to safeguard the data during its transmission. We restrict access to personally identifiable data about you to those employees we determine need to know that information for us and to provide services to you. We also have adopted a policy under which employee misuse of personally identifiable data about you is treated as a serious offense for which disciplinary action may be taken. You should, however, be aware that there is no method of transmitting or storing data that is completely secure. Although their physical characteristics are different, postal mail, telephone calls, faxes and transmissions over the Internet all present possibilities of loss, misrouting, interception and misuse of the data being transmitted.
YOUR CONSENT
Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested (such as providing us with your name, phone number and/or email for use by our lost and found services), or in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an "opt-out" option provided. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or as described in this privacy policy, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.
INTERNET The nature of the internet is such that it passively and automatically collects certain information about a user's traffic patterns, which may be linked to their Internet Protocol (IP) addresses. These are unique internet "addresses" assigned to all Web users by their Internet Service Providers (ISP). Server logs record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, Web pages requested, and identify categories of visitors by items such as domains and browser types. These statistics are only used on an aggregate basis.
COOKIES Our site uses cookies to keep track of your favorite locations. We use cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit our site, and for other purposes. Cookies are lines of text that are transmitted to your Web browser when you click on a site. They provide a way for a server to recall a previous request or previous registration so that information does not have to be reinserted. Your browser stores the information on your hard drive and when you return to that site later, the cookie is transmitted back only to the servers that originally sent it to you. A cookie does not collect or keep your name or any other personally identifying information; however, we may link the information obtained through cookies to other personally identifiable information to give us a better understanding of your preferences, so that we can provide a more meaningful experience to you on our web site. To be notified when you are about to receive a cookie, you can configure your browser to alert you when a site is attempting to send you a cookie and at that time you will have the option of refusing the cookie. We also have ads flashing on our site. These ads may contain cookies. Cookies received with banner ads are collected by the ad company, and although we do not have access to this information, some customer data may be shared with the advertisers.
Our site makes use of both "sessional" and "persistent" cookies. Cookies are small text files offered to your computer by Web servers in order to keep track of your browser as you navigate the site. Persistent cookies are stored on your hard drive. Sessional cookies are stored only in temporary (cache) memory and are deleted when you shut down your browser or turn off your computer. We use cookies to store your preferences, record session information such as language preferences, record user-specific information on what pages you access or visit, develop information about website visitors' preferences and interests, alert you to new areas that we think might be of interest to you when you return to our site, record past activity at a site in order to provide better service when you return to our site, help rotate banner advertising so as to ensure that visitors are not repeatedly sent the same banner ads, and customize Web page content based on your browser type or other information you provide.
For each visitor to our website, cookies may be used by our Web server to automatically recognize a registered visitor where you have indicated your preference to be automatically logged in. On our website we store subscriber and password information in a secure manner. We store such information in a manner not accessible to Web browsers, behind password protection, or off-line. We endeavour to use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our website.
SECURITY
We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, including safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Employees, agents and mandataries of Red M oments who require access to your personal information in order to fulfil their job requirements will have access to your personal information collected over the internet. You transmit or provide such information at your own risk.
CREDIT CARD USE :
If any unauthorised use of your credit card occurs as a result of your credit card purchase from this website, you should notify your credit card provider in accordance with its reporting rules and procedures.
This privacy policy may be revised from time to time. If we materially change our privacy practices, we will take reasonable measures to notify you of these changes in advance on our site. If our information practices change at some time in the future we will post the policy changes on our website to notify you of these changes and provide you with the ability to opt out of new non-essential uses or disclosures. Such changes shall be effective immediately upon posting to this site. Unless you opt out of the revised policy you will be bound by the revised terms. If you are concerned about how your information is used, we encourage you to bookmark this site and to periodically review our website, or contact us as described below to obtain a current copy of this policy.
